What items can I return?

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As per our returns policy, only accessories such as charging cables, cable bags, and related items can be returned within 30 days of receiving them. The Pear Charge Pro Max charger itself is non-refundable unless faulty or damaged upon delivery.

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Any item(s) returned after the 30-day period cannot be refunded unless damaged or faulty at the time of delivery.

If you encounter any issues with your home charger or installation service, please contact us directly.

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Faulty Items and Repairs

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If you receive a faulty item, please inform us as soon as possible with all relevant details. We will assess the issue and may arrange for a repair or replacement.

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Please ensure the item(s) have not been used, handled, damaged, or removed from their original packaging. If you don’t have the original packaging, the item(s) must be placed in suitable alternative packaging to protect them and ensure they remain in a resalable condition. Otherwise, this may affect your refund.

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Faulty item(s) must be returned to us in proper packaging for inspection and review.

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Do I have to pay to return an item?

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This depends on the circumstances:

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• If the item(s) is faulty, damaged in transit, or we sent the wrong item(s), Pear will arrange collection at no cost to you.

• If you changed your mind or ordered the wrong item(s), you are responsible for arranging and covering the return shipping costs.

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How do I return an item, and how long does the process take?

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If you meet the eligibility criteria, you can return your item(s) by completing our online returns form. Please use your order email when filling out the form.

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Once we receive the returned item(s), they will undergo a quality check. After the return is approved, you will receive a confirmation email. Refunds should appear in your account within 14 working days after approval. If you haven’t received the funds after this time, please contact us.

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You can also request that returns be collected from an alternative address, provided you notify us in advance and the courier can easily access this location. Similarly, replacement item(s) can be delivered to an alternative address if required.

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What should I do if my order is lost or damaged in transit?

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For lost orders:

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• Please wait up to 10 working days for your item(s) to arrive after placing the order. If they haven’t arrived by then, please contact us.

• We will open an investigation with the courier regarding the lost item(s). If the item is confirmed as lost, we will arrange for a replacement within 2-3 days, depending on stock availability.

• If the order is marked as delivered and signed for, we cannot issue a replacement or refund as proof of delivery has been provided.

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For orders damaged in transit:

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• If you notice the damage upon delivery, please take a picture (if possible) and refuse the delivery with the courier. Then contact us immediately.

• If you discover the damage after accepting the delivery, contact us within 24 hours. Unfortunately, we cannot offer a refund or replacement if notified after 24 hours unless the damage is related to a fault with the item.